OVERVIEW

ION-E is committed to providing the fastest and most responsive customer service and support: e-mails are answered within 30 minutes, and support tickets are almost always resolved within one hour. Our support technicians are highly trained engineers, experienced in troubleshooting all aspects of web hosting. We have a team that is committed to accurate and friendly customer service for all issues.

In addition to personal support, we have extensive digital resources at your disposal. We have a Knowledge Base database for all common issues, plus unique interactive tutorials.

ION-E knows the importance of highly responsive customer service, and spares no effort in providing it to you. Any time you have a question or concern about your service, you can reach us by live chat or e-mail.

Customer Support Includes

Legal
Obtain information on how to get in contact with ION-E's legal department for copyright infringement, etc.

Terms of Service
Covers in details policies and procedures in regards to your service.

Acceptable Use Policy
Learn what ION-E finds acceptable usage for your server. Details out the things we do not allow on our network and unacceptable behavior. This also outlines the actions taken when a policy is violated.

Privacy Policy
This section outlines in detail how ION-E handles their customer's privacy and confidentiality.