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OUR BASIC PRIVACY POLICY
Our Privacy Policy was developed as an extension of our
commitment to combine the highest-quality products and services
with the highest level of integrity in dealing with our clients
and partners. The Policy is designed to assist you in
understanding how we collect, use and safeguard the personal
information you provide to us and to assist you in making
informed decisions when using our site and our products and
services. This statement will be continuously assessed against
new technologies, business practices and our customers' needs.
What Information Do We Collect?
When you visit our Web site you may provide us with two types of
information: personal information you knowingly choose to
disclose that is collected on an individual basis and Web site
use information collected on an aggregate basis as you and
others browse our Web site.
1. Personal Information You Choose to Provide
Credit Card Information. If you choose to purchase
products or services from us or our partners, you may need to
give personal information and authorization to obtain
information from various credit services. For example, you may
need to provide the following information:
E-Mail Information. In addition
to providing the foregoing information to our partners, if you
choose to correspond further with us through email, we may
retain the content of your email messages together with your
email address and our responses. We provide the same protections
for these electronic communications that we employ in the
maintenance of information received by mail and telephone.
2. Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a
standard technology called "cookies" (see explanation below,
"What Are Cookies?") and Web server logs to collect information
about how our Web site is used. Information gathered through
cookies and Web server logs may include the date and time of
visits, the pages viewed, time spent at our Web site, and the
Web sites visited just before and just after our Web site. This
information is collected on an aggregate basis. None of this
information is associated with you as an individual.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of
administering our business activities, providing customer
service and making available other products and services to our
customers and prospective customers. Occasionally, we may also
use the information we collect to notify you about important
changes to our Web site, new services and special offers we
think you will find valuable. The lists used to send you product
and service offers are developed and managed under our
traditional corporate standards designed to safeguard the
security and privacy of our customers' personal information. As
a customer, you will be given the opportunity, at least once
annually, to notify us of your desire not to receive these
offers.
What Are Cookies? Cookies are a feature of Web browser
software that allows Web servers to recognize the computer used
to access a Web site. Cookies are small pieces of data that are
stored by a user's Web browser on the user's hard drive. Cookies
can remember what information a user accesses on one Web page to
simplify subsequent interactions with that Web site by the same
user or to use the information to streamline the user's
transactions on related Web pages. This makes it easier for a
user to move from Web page to Web page and to complete
commercial transactions over the Internet.
How Do We Use Information We Collect from Cookies? We use
Web site browser software tools such as cookies and Web server
logs to gather information about our Web site users' browsing
activities, in order to constantly improve our Web site and
better serve our customers. This information assists us to
design and arrange our Web pages in the most user-friendly
manner and to continually improve our Web site to better meet
the needs of our customers and prospective customers.
Cookies help us collect important business and technical
statistics. The information in the cookies lets us trace the
paths followed by users to our Web site as they move from one
page to another. Web server logs allow us to count how many
people visit our Web site and evaluate our Web site's visitor
capacity. We do not use these technologies to capture your
individual email address or any personally identifying
information about you although they do permit us to send focused
online banner advertisements or other such responses to you.
Sharing Information with Affiliates. From time to time
you may notice offers from outside companies advertised on our
Web site. We take measures to select product or service
providers that are responsible and afford privacy protections to
their customers. However, we cannot make any representations
about the practices and policies of these companies.
Notice of New Services and Changes. Occasionally, we may
also use the information we collect to notify you about
important changes to our Web site, new services and special
offers we think you will find valuable. As our client, you will
be given the opportunity to notify us of your desire not to
receive these offers by clicking on a response box when you
receive such an offer or by sending us an email request at
sales@ionhosting.com.
How Do We Secure Information Transmissions? When you send
confidential personal credit card information to us on our Web
site, a secure server software which we have licensed encrypts
all information you input before it is sent to us. The
information is scrambled en route and decoded once it reaches
our Web site.
Other email that you may send to us may not be secure unless we
advise you that security measures will be in place prior to your
transmitting the information. For that reason, we ask that you
do not send confidential information such as Social Security or
account numbers to us through an unsecured email.
How Do We Protect Your Information? Information Security.
We utilize encryption/security software to safeguard the
confidentiality of personal information we collect from
unauthorized access or disclosure and accidental loss,
alteration or destruction.
Evaluation of Information Protection Practices.
Periodically, our operations and business practices are reviewed
for compliance with corporate policies and procedures governing
the security, confidentiality and quality of our information.
Employee Access, Training and Expectations. Our corporate
values, ethical standards, policies and practices are committed
to the protection of customer information. In general, our
business practices limit employee access to confidential
information, and limit the use and disclosure of such
information to authorized persons, processes and transactions.
How Can You Access and Correct Your Information? You may
request access to all your personally identifiable information
that we collect online and maintain in our database by emailing
info@ionhosting.com.
Do We Disclose Information to Outside Parties? We may
provide aggregate information about our customers, sales, Web
site traffic patterns and related Web site information to our
affiliates or reputable third parties, but this information will
not include personally identifying data, except as otherwise
provided in this Privacy Policy.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in
other words, when we, in good faith, believe that the law
requires it or for the protection of our legal rights.
What About Other Web Sites Linked to Our Web Site? We are
not responsible for the practices employed by Web sites linked
to or from our Web site nor the information or content contained
therein. Often links to other Web sites are provided solely as
pointers to information on topics that may be useful to the
users of our Web site.
Please remember that when you use a link to go from our Web site
to another Web site, our Privacy Policy is no longer in effect.
Your browsing and interaction on any other Web site, including
Web sites which have a link on our Web site, is subject to that
Web site's own rules and policies. Please read over those rules
and policies before proceeding.
Your Consent. By using our Web site you consent to our
collection and use of your personal information as described in
this Privacy Policy. If we change our privacy policies and
procedures, we will post those changes on our Web site to keep
you aware of what information we collect, how we use it and
under what circumstances we may disclose it.
B. Our Policy on Data Collection
In order to access certain subscriber services and restricted
areas (the "Restricted Services") within the ION-E Web
site (the "Site"), ION-E Internet Services, Inc. ("ION-E") requires that you provide certain identifying
information (the "Registration Data") listed in the online
registration form. This information may include your legal name,
address, telephone number(s), e-mail address, subscriber name or
"screen name," areas of interest, password used to access Pay
services, method of payment, and, if applicable, credit card
number. ION-E reserves the right to request any additional
information necessary to establish and maintain your account for
use of the Pay Services.
Confidentiality. Registration Data is the property of
ION-E, subject to and protected by the Electronic
Communications Privacy Act. ION-E will not sell, rent,
swap, or otherwise disclose your Registration Data to any third
party. ION-E maintains a secured area on the Site for
transmission of Registration Data, and stores all Registration
Data in a private database which is not connected to the
Internet.
Uses of Registration Data. Unless you select the
"Opt-Out" option as described below, ION-E reserves the
right to use your Registration Data to send you information
about ION-E, the Site, ION-E products and services,
and other topics in which you have indicated an interest.
Opt-Out Right. If you do not wish to receive any special offers
or other communications from ION-E, you have the right to
select the "opt out" option during the registration process or
at any time afterwards. You may "opt out" by clicking on the box
marked "I DO NOT WISH TO RECEIVE SPECIAL COMMUNICATIONS FROM
ION-E" when you register for an account or at any time
afterwards by going to the "Special Offers" area of the Site.
User Access to Information Collected. You may access your
Registration Data at any time through the Subscriber services
section of the Site. This area is password-restricted for your
protection.
Lost or Stolen Information. If your credit card or password is
stolen or used without your permission, immediately notify ION-E. Upon notification
ION-E will cancel your credit
card number and/or password and update its records. You may be
unable to access certain services while ION-E processes
the credit card and/or password change.
Cancellation. You may cancel your account at any time by
sending an e-mail to support@ionhosting.com. Once ION-E
has finished processing the cancellation, ION-E will
delete all your Registration Data from its database.
No Liability for Acts of Third Parties. Although ION-E will use all reasonable efforts to safeguard the
confidentiality of the Registration Data, transmissions made by
means of the Internet cannot be made absolutely secure. ION-E will have no liability for disclosure of Registration
Data due to errors in transmission or unauthorized acts of third
parties.
Use of Aggregated Information. ION-E reserves the
right to disclose to third parties information about Subscriber
usage of the ION-E Web site and any related services,
including information gathered during your use of the Site. Any
information disclosed will be in the form of aggregate data
(such as overall patterns or demographic reports) that does not
describe or identify any individual user. Updates.
ION-E reserves the right to change or update this
Privacy Policy, or any other company policy or practice, at any
time with reasonable notice to users of the Site. Any changes or
updates will be effective immediately upon posting to the Site. E-mail:
abuse@ionsupport.com
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ION-E Corporation
Delaware Technology Park
5 Innovation Way
Newark, DE 19711
Phone: (888) 736-7519
Fax: (888) 611-0884
Mailing Address
40 E Main St, Suite 413
Newark, DE 19711
General Information
info@ionsupport.com
Sales Questions
sales@ionsupport.com
Support Inquiries
support@ionsupport.com
Billing Information
billing@ionsupport.com
Report Abuse
abuse@ionsupport.com |
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