ION-E offers fully customized services designed to solve your unique needs.

• Service Desk
• Desktop Application Service
• Desktop Client Services
• Program Management
• Asset Management
• Procurement

The ION-E Managed Desktop Solution provides the ability to remotely and proactively manage your desktop infrastructure anytime, anywhere. ION-E provides life cycle solutions that you can configure to meet your specific needs including a 24X7 Service Desk, technician presence for on-site installation, move, add and how to support as well as complete desktop configuration management services. With our unique set of modular delivery options, you will find an offering that fits your Enterprise and shows immediate value.

Service Desk
A 24 x 7 Level 1 Service Desk that uses remote management for your multi-vendor client environment, dispatches field services, and routes all other calls to the appropriate resolver group.

On-Site Services
Outsourcing day-to-day tactical management of Installation, Moves, Changes and Disposal can free valuable IT resources and spend for more strategic initiatives. In addition, self maintainers can reduce logistics costs for spare parts and associated overhead by leveraging ION-E’s outstanding on-site service after remote diagnosis1 for their heterogeneous desktop and mobile hardware base.

Remote Troubleshooting
Anytime, anywhere you can help your PC users. Users do not even have to be on your corporate network and you don’t have to have your laptop. All you need is an Internet-connected web browser and you can securely connect and assist them.

Simplified Software Patching
Keeping up with the right version of software to mitigate exposure to security risk is vital in today’s fast paced world of computer vulnerabilities, viruses, malware, phishing, spam, etc.

Ensure Licensing Compliance
Make sure you are not in violation with application license usage while also helping to ensure you are not overpaying for unused licenses.

Asset Tracking
No more outdated spreadsheets with missing data. ION-E AssetTraker Managed Desktops are always updated and provide an accurate view of all the desktops in your enterprise.

Simplified Desktop Management
The ION-E Managed Desktop Solution provides three pre-configured options: from simply using select capabilities and doing it yourself, to partially outsourcing and having ION-E do specific time consuming tasks to completely outsourcing desktop management where your users call our help desk and we answer the phone as a member of your IT department. Or you can configure your own custom solution by selecting any combination of our Modular Services.